Abu Dhabi - Al Masaood Automobiles, the exclusive distributor for Nissan, INFINITI, and Renault vehicles in Abu Dhabi, Al Ain, and the Western Region, has received the ‘After Sales Uptime Initiative of the Year’ award at the Truck & Fleet Awards 2023. The award recognises the company’s significant contribution to the ability of fleets to maximise their vehicles’ operations. Al Masaood Automobiles has been lauded for its efforts to address and offer solutions that alleviate key pain points of customers - including the cost of maintenance, minimal downtime of vehicle fleet, provision of genuine parts, offering a one-stop-shop for both mechanical and body shop repairs with dedicated manpower and working bays. In the specific initiative under evaluation, Al Masood Automobiles had optimized the fleet operations of a high-profile government entity in Abu Dhabi – with a fleet of over 5000 vehicles of varying sizes and makes. The majority of the fleet being Nissan vehicles, Al Masaood Automobiles employed its deep automotive expertise and Nissan’s innovative service solutions, like the Nissan Express Service, to serve the authority’s fleet. This service includes checks of over 50 automotive components while ensuring the vehicle is ready for delivery within 60-minutes. Irfan Tansel, Chief Executive Officer, Al Masaood Automobiles, said: “We are truly honoured to receive this award as it reflects our efforts to enhance customer satisfaction by providing quick and effective aftersales services and minimal downtime for our fleet customers. Uptime and optimal running are the backbone of fleet operations. Therefore, understanding the sensitivity of time for our customers and servicing them in a manner that will not disrupt their operations is a key priority for us. Afterall, dependable and convenient aftersales service is the true product of our company, and we are pleased to be recognized for that. At Al Masaood Automobiles, customer satisfaction is at the forefront of everything we do. Customers are taken care of from the moment they purchase a vehicle and throughout every touchpoint in their ownership journey. This, for sure, would not have been possible without our dedicated aftersales and parts team, who worked tirelessly to serve our customers and win their loyalty. ” As a long-standing partner to various corporate and government entities in Abu Dhabi, Al Masaood Automobiles continually manages fleets of varying sizes and brands. Supporting its fleet servicing operations, the company has recently upgraded some of its facilities to reflect the global Nissan Retail Concept (NRC). With dedicated services bays and teams available around the clock, the company offers comprehensive inspections with specialised diagnostic tools to ensure quick turnaround and little vehicle downtime, all of which are considered crucial factors in fleet management. The Truck and Fleet Middle East Awards recognise the role manufacturers and distributors play in fostering the region’s automotive sector and ensuring that the customers get the products and services they need. -Ends- About Al Masaood Automobiles Al Masaood Automobiles – authorised distributor of Nissan, INFINITI and Renault in Abu Dhabi, Al Ain, and the Western Region for over 38 years - brings to its customers a complete range of the most reliable 4x4, luxury, passenger, and commercial vehicles, efficiently catering to a large and diverse number of individual, fleet, and government users. Al Masaood Automobiles’ extensive network coverage includes 10 showrooms for new cars, and 3 showrooms for used cars in Abu Dhabi, Al Ain, and the Western Region – including the flagship showroom complex at Musaffah with dedicated new vehicle delivery centre; 5 Service Centres and 6 Spare Parts outlets. In 2019, the company inaugurated its state-of-the-art 'R-Store' as an innovative one stop shop for Renault customers. Recently, Al Masaood Automobiles successfully bagged the Global Nissan Aftersales Award for the 2020 and 2021 fiscal year after outperforming other Nissan dealers internationally within its segment. Al Masaood Automobiles had previously scooped the prestigious Nissan Global Dealer Award in 2013 and 2019 and has been the recipient of the ‘Exemplary Performance in Sales and Customer Experience Award’ by Nissan in the year 2017. Al Masaood Automobiles was also titled as the winner of the Renault Global Partners Award, “P. A. R. I. S. Challenge” for the year 2019. The company enhances its success through strong tie-ups with leading banks, offering to its customers easy finance solutions and facilitating the purchase process with insurance, finance and accessories under one roof. Visit our e-commerce portal to know more. For more information about our Nissan , INFINITI and Renault products, services and commitment to sustainable mobility, please visit our websites and follow us on Social media on: Renault: Instagram and Facebook . Nissan: Instagram and Facebook . INFINITI: Instagram and Facebook For more information, please contact: Orient Planet Group Email : media@orientplanet. com Website: www. orientplanet. com Marwa Kaabour Group Marketing & Corporate Communications Manager Email: marwa_kaabour@masaood. com.