Synopsis The chatbot with an answer to every question and which nerdy kids have used before their parents, has crawled its way into the professional and personal lives of India Inc’s top executives. Agencies It’s new, it’s addictive, and it’s taking the world by storm. So much so that there are no longer any prizes for guessing what it might be.
As Samir Seksaria discovered ChatGPT in mid-December, the excited chief financial officer of Tata Consultancy Services ( TCS ) couldn’t wait to share the news with his children. To his utter amazement, his younger child calmly informed him that “I did my history homework taking help from that!” The chatbot, which has an answer to every question and has been used by nerdy kids before their parents, has crawled its way into the professional and personal lives of India Inc’s top executives. The generative artificial intelligence (AI) bot developed by non-profit Open AI had crossed over 1 million users within five days of its launch in November.
It is also a common thread between a donation made in 2015 by Infosys and a poem that’s doing the rounds in the WhatsApp groups of HCLTech employees. Little surprise therefore that TCS CEO Rajesh Gopinathan would tell analysts and reporters at a recent meet that he was flummoxed by the lack of questions on the uber cool AI tool. “I must say you are a matured and knowledgeable group for having resisted (in) asking about the impact of ChatGPT on our industry,” he said jokingly, calling out analysts and reporters for missing out on what is considered as the most defining technology trend of the future.
Infosys, which is actually an initial donor to OpenAI in 2015, has started integrating ChatGPT in some of its delivery solutions to up its productivity metrics and automation and calls the progress it has made as “huge”. “Several years ago, Infosys had supported this initiative in a very small way through a donation. We see the progress they have made is huge,” said Salil Parekh, managing director and chief executive officer, Infosys.
Discover the stories of your interest Blockchain 5 Stories Cyber-safety 7 Stories Fintech 9 Stories E-comm 9 Stories ML 8 Stories Edtech 6 Stories “We have examples where we are using ChatGPT in client situations and that is starting to further increase productivity and automation,” he had said during the company’s conference earlier this month. Though senior IT managers say it is very early days to assess the chatbot’s impact on the professional journeys of their companies. It has, however, certainly impacted their personal lives so far.
Asked to estimate the impact of ChatGPT on his company at a recent interaction with ET, HCLTech’s CEO CK Vijayakumar replied with a stanza of memorised poetry, “When technology is the need, HCLTech is there to lead… When outcomes matter and innovation is key, Choose HCLTech your go to be!” This, he said, is what ChatGPT had generated in response to a company question. The ditty had gone viral on HCLTech’s internal WhatsApp groups, he told ET reporters. Echoing the sentiment among his peers, Vijayakumar said it is “very early days” for the technology.
But it has the potential to disrupt the delivery models such as business process management ( BPM ) work. “It is a very exciting technology and we are all very keenly following it,” he said. The technology in which Microsoft has invested $10 billion is expected to give a tough fight to Google’s search dominance and disrupt several established technology businesses.
“From a programming perspective, if I request a small program like ‘say hello world’, it will definitely give me the code. It can also identify mistakes in a code. But I don’t think it can put complex algorithms for enterprises right now,” said Seksaria.
The Bengaluru-based Infosys also said ChatGPT’s application is applied across multiple service lines and not only restricted to BPM or chat assistance services. The interest in the technology is so high that ChatGPT was the buzzword at the recently concluded Davos World Economic Forum with a lot of discussions centred on generative AI. Don’t miss out on ET Prime stories! Get your daily dose of business updates on WhatsApp.
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CXOs may Get Average 9. 1% Pay Hike in ’23: Survey India Inc’s top-level executives including chief executives are likely to get a 9. 1% average salary hike in 2023, according to Aon’s latest Executive Rewards Survey.
This is a slight drop from average salary increment of 9. 7% last year, when salary hikes saw a correction post-pandemic, but were higher than pre-Covid increment of 8. 1% in 2019.
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